Terms & Delivery

Company
The Bottle and Jar Company, Five Stones Business Units, Unit 8, Toddington Lane, Littlehampton, West Sussex, BN17 7PP, United Kingdom.

Our standard working hours are Monday to Friday 9am till 5pm.

Online Shop The online shop at www.thebottleandjarcompany.co.uk is only able to accept orders from UK customers.

Prices All prices are shown in British Pounds Sterling including 20% VAT, as required on all orders in the European Union. Prices are subject to change without notice.

Payments The Bottle and Jar Company accept all major credit and debit payment cards on our website. We use Paypal Website Payments for processing our online transactions. As a result, all financial or credit card data you supply will be processed and stored by Paypal. Paypal will be responsible for storing your financial details securely and in accordance with their own privacy policy, which you can view here. Paypal comply with the Payment Card Issuer (PCI) requirements on data security, and any payment card information and other financial details collected by Paypal will be stored and used in accordance with those security standards. The Bottle and Jar Company do not store any of your financial details.

We require a contact number and clear instructions as to where it will be safe to leave your goods if you are not at home, this option is only available at your own risk, if it is not safe to leave the goods please state clearly and the courier will leave a card to arrange delivery at a more convenient time.

All card payments made through our website are processed through Sage Pay 3D Secure, Sage Pay are a secure payment gateway merchant.

Cancellations And Returns
You have the right to cancel your order within seven working days from the day after your goods have been received.

You must inform us in writing either via post, or, ideally the cancellation notice should be sent by e-mail and must state your name, a description of the goods concerned and the order number. Attaching the Order Confirmation The Bottle & Jar Company originally sent you will also assist us in processing your cancellation and refund as quickly as possible. If this cancellation arrives before your goods are despatched you will receive a full refund. If however your goods have been despatched there will be a charge to cover the cost incurred by us to despatch them of £7.50 per consignment.


You must take reasonable care of the goods and then return the goods to The Bottle & Jar Company by registered post or similar as soon as it is practicable to do so. You are responsible for the cost of returning the goods to The Bottle & Jar Company and the risk of damage to the goods in transit. We request that you return the goods with the original packaging.

Breakages
Any breakages must be reported within 3 working days of delivery.

Please do not reject parcels because you think the goods are broken, accept the goods and contact the sales office. In some cases we may ask for photographic evidence. Please check goods on arrival as discrepancies cannot be rectified after 7 working days.

Glass Colour
Please note the content of recycled glass used to produce our bottles and jars does fluctuate. Therefore we cannot guarantee that every glass bottle or jar will be the same colour glass. Some may have a very slight green tint.

Deliveries
The Bottle and Jar Company aim to process and despatch your item within 24 hours of your order being placed. Our prices include our Courier service to UK mainland. Our Courier delivers Monday to Friday 8am to 6pm and we aim for next day delivery once despatched during this period. PLEASE NOTE: OUR COURIER DOES NOT DELIVER ON A SATURDAY OR SUNDAY. Orders received after midday will not be processed until the next working day. For larger orders please allow up to 3 days for delivery and up to 2 days extra on deliveries if this coincides with a public holiday.

Delivery is to UK mainland only – as defined by our Courier. The following postcodes will incur an additional charge for delivery please contact us for a quote for delivery. AB, IV, HS, KA27-28, KW PA20-49, PA60-78, PH4 - PH50, ZE, BT, IM, TR21-25, also included are PO postcodes which are located on the Isle of Wight.

Privacy Statement
We have put in place procedures to secure all handling and collection of personal information is only for the use of despatching orders. This information is for internal use only, such as internal record data. This is processed in accordance with UK law. Your personal information is NOT sold to any third parties. Promotions and new products will be sent via Twitter or Facebook, as please join to see our new expanding range.

Any orders placed with The Bottle and Jar Company are accepted as your acknowledgement of these Terms and Conditions.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Ordering

Our products can either be ordered for delivery (UK mainland only) or can be collected from our warehouse at Littlehampton,
West Sussex. For larger orders please contact us for an individual quotation. All prices are inclusive of VAT.

 01903 446701

  07927 372293

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DELIVERY*

*Some postcodes are NOT covered by our standard shipping prices and incur an additional carriage charge. Please read the 'Deliveries' section BEFORE ordering.

Specials

If you can't see the product packaging you are looking for on this website just contact us for price and availability.

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Wholesale

  • Bee Keepers
  • Home producers
  • Small Businesses

  • Cottage Industries
  • WI Members
  • Local Food Producers

Great for ...

  • Honey
  • Jam & Marmalade
  • Pickles & Chutney
  • Sauces & Relishes

  • Fruit & Veg
  • General Preserving
  • Cosmetic creams
  • Candle making